Warranty Procedure:
For all HED speaker models the cone is to be removed from the basket as completely as possible. Cut the surround and then the spider. After this, the cone should lift out. For coaxial models,
the tweeter needs to be broken off and sent in with the cone. All returns must have the serial # taped to the cone. The serial # can be found on the basket on all speakers and underneath the
spider attached to the top of the magnet plate. Please remove the sticker and tape it to the cone. This process will save everyone on shipping costs and allow us to check and replace speakers much faster.
For all V-MAX, Stroker and Stroker Pro speaker models as well as all amplifier models, the defective unit needs to be returned. For speaker systems such as coaxial and component models only
return the defective part.
Shipping:
Once you have your RA #, ship your return to:
Cerwin-Vega! Mobile
ATTN: Customer Service Dept.
6915 W. Frye Road
Chandler, AZ 85226
When we receive your return, we will process your order. Please make sure that you clearly mark the RA# on the outside of the box and on the shipping label. If the RA# is not on the outside of
box/label, it will be returned to sender!
